Thank you for shopping at Glowrima, your trusted destination for health and beauty products. Your satisfaction means everything to us. If something isn’t right, we’re here to make it right.

🛍️ Return Eligibility

To qualify for a return, your item must meet the following:

  • Returned within 30 days of delivery
  • Unused, unopened, and in original packaging
  • Must include proof of purchase (order number or receipt)

Please Note:
For hygiene and safety, we cannot accept returns on items that are used, opened, or tampered with. This includes all skincare, serums, oils, and cosmetic products.

🚚 How to Start a Return

To initiate a return, please contact us at:
📧 support@glowrima.com
Include your order number, product name, and reason for return.

We will review your request and respond within 2 business days with return instructions.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the refund status. If approved:

  • Refunds are issued to your original payment method
  • Processing time: 5–7 business days after approval

We’ll email you a confirmation when your refund is processed.

🔁 Exchanges

We offer free exchanges for defective or damaged items. If your product arrived broken or was incorrect, email us within 7 days of delivery. Please include a clear photo of the item.

🚫 Non-Returnable Items

The following cannot be returned:

  • Used/opened beauty or skincare items
  • Gift cards or promotional items
  • Final sale items

📦 Return Shipping

Customers are responsible for return shipping unless the return is due to our error (damaged or incorrect item). We recommend using a trackable shipping service.

❓ Questions?

We’re here to help! For any questions about your order, contact:
📧 support@glowrima.com

Glowrima – Glow Naturally. Return Simply.
💖 Thank you for choosing Glowrima.com